The Best Way to Keep Your Smart Home Disruption-Free
Our Remote Monitoring Service Ensures You’re Always Connected
Technology can be fallible—no matter how robust your home network and smart home system is. Unforeseen events, such as a power outage or ISP service interruption, can take your devices offline in seconds, resulting in a disrupted movie night, dropped conference call with your work team, or worse.
When connectivity issues occur, you shouldn’t be responsible for troubleshooting the problem. In fact, you should be able to rely on your network and smart home system around the clock!
That’s why we will begin offering subscription-based remote monitoring service solutions for customers in Westchester County, NY, Fairfield County, CT, and beyond that allow our smart home professionals to monitor and manage your network and systems from afar. Below, learn about this remote monitoring service solution and how it benefits you.
SEE ALSO: 3 Essential Qualities to Look for in a Smart Home Professional
WattBox + OvrC Remote Monitoring Service
WattBox + OvrC is a revolutionary support solution that allows our team to remotely monitor, manage, configure, and troubleshoot the devices on your home network. Our technicians can check your internet connection and resolve potential connectivity issues without having to enter your home!
Even better, our remote monitoring service enables our technicians to proactively service your smart home system—which means we can take care of any issues before you even know what’s wrong.
Chances are, if your system was installed or upgraded over the past few years, you already have the required WattBox + OvrC hardware in place. Otherwise, our sales team can work with you to specify the correct products.
Our Remote Monitoring Service Features
When you’re a Phoenix Audio Video customer, our technicians will be able to provide you with the following services under our subscription-based remote monitoring service solution:
- Quick, proactive system maintenance
- Modified configurations and reboots
- Ongoing system updates
- Non-invasive support when you need it
Plus, Fix Basic Connectivity Issues Yourself
Our remote monitoring service solution also includes a customer-facing mobile app called OvrC Home that empowers you to fix small issues on your own through a series of pre-configured commands. At the touch of a button, resolve connectivity problems without needing to know any system complexities.
Using the OvrC Home app, you can reset connected devices, manage Wi-Fi access, and filter network content with ease. Create user profiles for family members, view a log of all reset commands, and more. Our team can also customize your app with unique remote commands based on your individual needs.
Stay Tuned for Our New Service Plans in 2022
While our remote troubleshooting service solutions through WattBox + OvrC are available now, we’re excited to roll out a more personalized, first-class service plan, with options for proactive monitoring, starting early 2022. This service plan will better meet the needs of our unique customers—no matter how simple or sophisticated your smart home system is. Stay tuned for more information!
At Phoenix Audio Video, we understand the importance of a reliable home network and smart home system. Let’s work together to ensure you’re always connected! To learn more about our remote monitoring service solution, call us at (203) 338-0706 or fill out our contact form.